Privacy policy

Last updated: 4 September 2026

Kerry Newcastle ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kerry Newcastle is powered by Shopify, which enables us to provide the Services to you.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal information we collect

We collect personal information you provide directly (name, shipping and billing address, email address, phone number, order and payment details, personalisation details you enter, and messages you send us) and information collected automatically when you use the Services (device, browser, IP address and interaction data, collected via cookies and similar technologies).

We do not collect or store your full payment card details - payments are processed securely by Shopify Payments and our payment providers.

How we use your information

We use your personal information to: process and deliver your orders; provide customer support; send you service communications about your order; send you marketing communications where you have signed up (you can unsubscribe at any time via the link in every email); improve our store and Services; and prevent fraud and comply with our legal obligations.

Disclosure of your information

We share personal information only where needed to provide the Services: with Shopify (our e-commerce platform), payment providers, shipping and fulfilment partners, email service providers, and analytics and advertising partners. Some of these providers are located outside Australia; where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. We never sell your personal information.

Cookies

We use cookies and similar technologies to run the store (such as your shopping cart), understand how the Services are used, and personalise content and advertising. You can control cookies through your browser settings.

Data retention and security

We keep personal information only as long as needed for the purposes described above or as required by law (for example, tax record-keeping), and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you at any time by emailing support@kerrynewcastle.com. We will respond within a reasonable period. If you have a complaint about how we have handled your personal information, contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time; the current version is always published on this page.

Contact

Kerry Newcastle
Email: support@kerrynewcastle.com